Blackberry support

I've spent at least 100 hours over the past month trying to revive my 8330. I followed the suggestions of RIM, as well as other users with the same problem, a battery with a red slash icon and nothing else. Nothing worked. Today I contacted RIM paid support. I agreed to pay $49 for this "incident". When I finally reached a technician (about 40 minutes) he stated that he was very much aware of this problem and he would walk me through reinstalling the operating system, which would wipe out all my contacts, which I was trying to avoid. So, if they are aware of the problem and have a solution (as bad as it is), why isn't it posted on the Blackberry support site. Blackberry has fallen so far that they now make money fixing their own software errors. What a scam! HTC, here I come. Bye,bye Blackberry.

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